ServiceNow Training

Supreme IT Learning  ServiceNow Training: Experience real-time implementation of Servicenow platform by exploring Content and Configuration Management, User Licenses, cloud computing and exporting the data from ServiceNow, Offering forms-based workflow application development., etc. You will also get an exposure to industry based Real-time projects in various verticals Course Curriculum Introduction to ITIL Introduction to ITSM […]

Supreme IT Learning  ServiceNow Training: Experience real-time implementation of Servicenow platform by exploring Content and Configuration Management, User Licenses, cloud computing and exporting the data from ServiceNow, Offering forms-based workflow application development., etc. You will also get an exposure to industry based Real-time projects in various verticals

Course Curriculum

Introduction to ITIL

Introduction to ITSM

Incident Management

Problem Management and change management

Service Request Management

Configuration Management Database

SLA’s and OLA’s

 

Introduction To ServiceNow

Tool Introduction

Current Competitors

Releases

User Licenses

Using Wiki and Community

 

 

Basic Administration

Customizing Home Pages

Form Layouts and list layouts

Adding Users to Groups

Granting Roles to Users

Introducing Applications and Modules

Creation of tables and Modules

Creating tickets and raising Requests

Creating SLA’s

Performance Metrics

 

Advanced Administration

UI Policies, Notifications

Dictionary Entries and Overrides

Data Policies

List Control and Calculations

Exporting the Data from Service-Now

Update sets imports and Exports

Scheduling Jobs

 

Scripting

Business Rules

Client Scripts

UI Actions

Script Includes

Jelly Scripting

Reporting

Bar Charts

Pie Charts

List Reports

Pivot Tables

Using scripting in Reporting

Scheduling Reports

Making Gauges

 

Cloning And Upgrades

Need For cloning and ways to implement it

Upgrading the instance for new Release

 

Integrations

Web Services: Direct Web Services

Transform Map Web Services

Scripted Web Services

Email Integration: Inbound Actions

Event Registry

Creating and Triggering Events

Content Management

Introduction to CMS

Creating Sites

Creating Pages

Creating Blocks using Scripting

Login Rules

Configuration Management

Classes in CMDB

Mapping Configuration Item to Asset Records

Loading the CI’s into Service-Now

Relating Configuration items

 

Import Sets

Loading Data of different Formats

Using Data Sources

Using Transform Maps and Transform scripts

 

Service Catalog

Creating Catalog Items using Variables and Variable sets

Creating Record Producers

Design the flow using Workflow

Creating Execution Plans

Writing Catalog Client Scripts and Catalog UI Policies

 

Workflows

Creating Workflows on different tables

Approvals using workflows

Using Different Activities in workflows

 

MID Server Installation

Installing MID server on an instance

Testing the MID Server using another Logins

Importing Files by Using MID Server

With this training, you can design, configure and maintain your ServiceNow investment, and acquire the skills you need to work productively across the business from the beginning. You will Experience ServiceNow in various roles like end-user, IT user and System administrator to learn about Creating an incident, Investigating a problem, recommending a change and so on. This training also offers role-based scenarios to show the workflow and interactivity of the ServiceNow platform. From this ServiceNow course, you acquire the following • Overview of ServiceNow, Introduction to ITIL foundation • Understanding CSS properties, UI Properties, debugging concept • Creating Application, module, update set, SMTP and POP overview • Learn about Workflow activities, RITM, catalog task and Data load automation • Scheduled Job log, privileged system admin, Concept of debugging • SOAP Messages, Background scripts, SLA Properties • You should execute a real-time project based on the comprehensive course curriculum • You will get to know the related jobs and job trends in the industry Our Training is designed & imparted in a systematic manner by the industry-expert trainers that make it very easy to acquire and expand ServiceNow skills quickly. We create highest quality HD content with live examples & provide complete guidance during & after the training is over. So, you can start working in this field once you complete the training successfully.
ServiceNow is being used by most of the world’s top multinationals. ServiceNow professionals are earning very high salaries when compared with other technologies. With a number of ServiceNow jobs, the following people will get benefited from this course Job seekers People working on ITIL and using ServiceNow tool who want to further enhance their knowledge in ServiceNow
An in-depth knowledge of ServiceNow project which focuses on all the critical components of ServiceNow will be provided by our trainer. Once you enrolled in ServiceNow training, you will get access to ServiceNow training materials pdf, ServiceNow training ppt, ServiceNow training manual and ServiceNow videos ..etc through Supreme IT Learning LMS. Different Modes of ServiceNow Training Supreme IT Learning unique blended training methodology meets learners where they are and any device. Supreme IT Learning training methodology includes, 1) Live Instructor-Led Training - Live interactive ServiceNow online training. 2) Self-Paced E-Learning - Learn by watching pre-recorded ServiceNow training videos and ServiceNow tutorials online. 3) Corporate Training - Supreme IT Learning offers customized course curriculum for corporate organizations on ServiceNow training.

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